COMPLIANCE
At 4Q Healthcare Ltd we know how important compliance is to our customers. We go out of our way to provide evidence that all our candidates meet CQC obligations. On sending a new staff member to a home you will be provided with an A4 care passport which shows the member of staff's photo, the mandatory training completed, DBS Number and date issued. All staff attend shifts with ID badges detailing the same information.
OUR STANDARD RECRUITMENT PROCESS
Our standard Safeguarding and Employment checks are shown below. For the supply of permanent staff, it is our customer's responsibility to carry out the reference checks, DBS application and ensure that all training etc is updated. All other checks below are carried out. We have an open-door policy for customers to inspect the records held for staff supplied – let us know you are coming, and we will have cream cakes ready!
FACE TO FACE INTERVIEW
Essential to the verification of identity process. In addition, we assess the competence in understanding and using both written and spoken English.
REFERENCE CHECKS
We check at least three years (five years for those who intend to work with children) of previous employment and/or two separate employers, one of which is from the potential candidate's current or most recent employment.
EMPLOYMENT HISTORY
With all gaps in employment explained and evidenced.
ELIGIBILITY TO WORK CHECK
This confirms the potential candidate has the legal right to work in the UK.
STRUCTURED INTERVIEW
To evidence the knowledge of the sector. The competency-based questions cover safeguarding, whistle-blowing, COSHH, team-working, the role of the CQC, fire safety and record keeping. Nurse's interviews are more in depth and include scenarios which cover administration of medication, risk assessments and professional negligence in addition to our standard questions.
MANDATORY TRAINING CERTIFICATES ISSUED WITHIN THE PAST TWELVE MONTHS
If not we provide up to date training and any additional training required by our customers. Staff are not supplied to our customers until all mandatory training is current.
CHECKING PIN AND STATEMENT OF ENTRY (NURSES ONLY)
This is checked with the NMC register and the renewal date is recorded to ensure ongoing annual compliance.
PROFESSIONAL INDEMNITY INSURANCE
We ensure that an original, current copy is held for all nurses.
VERIFICATION OF IDENTITY CHECK
Copies of original documentation evidencing the candidate's Identity.
DISCLOSURE AND BARRING SERVICE ENHANCED CHECK
Including clearances against the Children and/or Adults Barred Lists. Once staff have been signed off as compliant, they attend Induction Training which details, in full, how we will work together. Crucial to this is the issue of our Staff Handbook which, over its 30 pages, outlines our policies and how we work.